Overnight from 9pm, Jan 6 we will be performing system upgrades/updates on our main website. The site and/or client area will be unavailable for some short periods during the maintenance window.
This maintenance is for the website only, it will have no impact on general hosting/email services.
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Overnight on Nov 29th, we will be performing maintenance on the smartartist.com.au website. During this time, access to the client area will not be available, and the site may appear offline at times.
As our main infrastructure is in Sydney, we have decided to move our site to our secondary Brisbane location to be able to provide better support should any general internet/networking issues affect Sydney.
This maintenance will affect our website only, and will have no impact on any hosted services such as website, emails, VPS, other servers, etc.
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From 7pm on 1st May, 2023, this website will be undergoing maintenance and upgrades. There will be a few periods of 15-20 minutes between 7pm - 12am when the site will be unavailable.
This maintenance will only affect this website and the client/billing area, no hosted services will be affected at all.
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Scheduled for Oct 27, 01:00 - 05:00 AEDT
Network engineers will undertake firmware updates on network devices in the Equinix SY3 facility.
In this 4 hour window, we will push updates to our core switch, which will cause all services in the SY3 facility to see a down/up event lasting up to ten minutes.
In addition to this, some edge devices will also be updated. Services behind these devices will see additional down/up events lasting up to five minutes per event and a maximum of three events per device.
The maximum downtime that a single service may see over this window is 25 minutes.
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On Monday Aug 22 staring from 10:00 PM We will be performing maintenance on all shared and reseller services.
The installatron applications installer available under cPanel will be replaced with the Softaculous installer. If you have used Installatron previously, your applications will be available under Softaculous after the maintenance is complete.
In most instances, Softaculous will also detect manually installed applications as well, so you will be able to manage your installation from there if you wish.
Softaculous provides 220+ PHP applications, available to install with a few clicks. It also allows for upgrading, cloning, and staging so you can test updates without breaking your live site.
UPDATE: This work has been completed. Softaculous is available via cPanel. Please contact support if you require any assistance.
Early Sunday morning will be performing maintenance to upgrade this server. During the transition period, incoming email will be delayed and mysql will be set to read only for approximately 15-20 minutes. There will also be some brief outages (3-5 mins) while we reconfigure the network.
At the completion of the maintenance, cPanel will be upgraded, the mysql version will change to Maria 10.3, and PHP versions 7.3 and 7.4 will be added. Current user-selected PHP versions will remain in place.
All IPs will remain the same, so there is no need for any DNS adjustments.
Should you require any assistance post-upgrade, please open a support ticket.
We will be performing maintenance and upgrades on this server starting 1AM on Monday morning.
During the maintenance period there will be some brief outages. PHP 7.3 will be added, and older PHP versions will remain available. Mysql will be upgraded to Maria 10.3 version.
After the upgrade, some with older mysql passwords may notice a failure to connect error. While we will be checking these ourselves after the maintenance, you can correct this issue yourself by logging into cpanel and updating your mysql password and/or permissions.
Should you encounter any issues following the upgrade, please open a support ticket so we may assist.
We will be performing maintenance and upgrades on this server starting 1AM on Monday morning.
During the maintenance period there will be some brief outages. PHP 7.3 will be added, and older PHP versions will remain available. Mysql will be upgraded to Maria 10.3 version.
After the upgrade, some with older mysql passwords may notice a failure to connect error. While we will be checking these ourselves after the maintenance, you can correct this issue yourself by logging into cpanel and updating your mysql password and/or permissions.
Should you encounter any issues following the upgrade, please open a support ticket so we may assist.
Our website and client area will be offline on Saturday evening while we perform maintenance and upgrades. This will affect our website only, all other services such as client websites, emails, etc will continue to operate normally.
We are completing a migration of this server early Wednesday morning to update the OS and cPanel versions. There will be a brief outage of approximately 5 minutes whilst we complete the IP changeover.<P>The hostname, IP addresses and PHP version currently selected will remain the same.<P>PHP 7.3 will be also available after the changeover. We are deploying the LiteSpeed PHP handler for improved performance.<P>MySQL will be upgraded to Maria 10.3. If you notice any connection issues please update your mysql user password.<P>After the changeover your email program may notify you of a new certificate, you may accept it.<P>If you require any assistance after the change has completed, please open a support ticket.
We are completing a migration of this server this evening. There will be a brief outage of approximately 5 minutes whilst we complete the changeover. The hostname, IP addresses and PHP version will remain the same. PHP 7.3 will be available after the changeover.
MySQL will be upgraded to Maria 10.3. After the change your email program may notify you of a new certificate, you may accept it.
If you require any assistance after the change has completed, please open a support ticket.
We are completing a migration of this server this evening. There will be a brief outage of approximately 5 minutes whilst we complete the changeover. The hostname, IP addresses and PHP version will remain the same. PHP 7.3 will be available after the changeover.
MySQL will be upgraded to Maria 10.3. After the change your email program may notify you of a new certificate, you may accept it.
If you require any assistance after the change has completed, please open a support ticket.
On Saturday night, from approximately 8pm AEST the website and client area will be offline while we perform upgrades and bring our new site online.
This will not affect any hosted services such as websites or email.
Our ticketing system will not be available during this time, however our phone support will still be active if you require technical assistance. We regret we will not be able to attend to any billing-based queires during this period as our database will be offline.
As this server contains a large number of older password hashes, we have determined this upgrade will affect too many users to complete this evening. We will skip this upgrade step, and re-hash the passwords when migrating to mysql/maria 10.2 next month.
In the meantime, all users are encouraged to upgrade any installations of wordpress, joomla, shopping carts, and other mysql-based software to their latest versions.
As this server contains a large number of older password hashes, we have determined this upgrade will affect too many users to complete this evening. We will skip this upgrade step, and re-hash the passwords when migrating to mysql/maria 10.2 next month.
In the meantime, all users are encouraged to upgrade any installations of wordpress, joomla, shopping carts, and other mysql-based software to their latest versions.
As this server contains a large number of older password hashes, we have determined this upgrade will affect too many users to complete this evening. We will skip this upgrade step, and re-hash the passwords when migrating to mysql/maria 10.2 next month.
In the meantime, all users are encouraged to upgrade any installations of wordpress, joomla, shopping carts, and other mysql-based software to their latest versions.
Starting at 2.00AM on Sunday morning, we ill be upgrading MySQL to V5.6.
During the upgrade period, sites using MySQL will see a short period of "unable to connect to database" type errors. This should only persist for a short period, 10-15mins.
Please contact support should you experience any issues once the upgrade has completed.
Starting at 11.00pm on Saturday evening, we ill be upgrading MySQL to V5.6.
During the upgrade period, sites using MySQL will see a short period of "unable to connect to database" type errors. This should only persist for a short period, 10-15mins.
Please contact support should you experience any issues once the upgrade has completed.
Early on Sunday morning (2am-4am) we will be updating all cloudlinux and centos operating systems with their respective latest patches to mitigate issues with intel/xeon processors.
All initial kernel updates have completed and services are working normally.
Further updates for hardware will be required, we will announce those within the next few days.
Customers should note this is not a hosting specific vulnerability - it is on the CPU level, and it affects just about every computer/device. So you should check for OS updates to any computers/devices running in your home/office to ensure they are not open to these vulnerabilities. Thank you.
We are currently investigating an issue with this server, will update when we have further information. We are endeavouring to get it back online as quickly as possible.
Update: a card has failed on the hardware node, we are organising on-site replacement. Estimated completion time is approximately 11am, although that is subject to change.
We apologise for the inconvenience, and thank you for your patience while we continue working to rectify the problem.
We are currently investigating an issue with this server, will update when we have further information. We are endeavouring to get it back online as quickly as possible.
Update: a card has failed on the hardware node, we are organising on-site replacement. Estimated completion time is approximately 11am, although that is subject to change.
We apologise for the inconvenience, and thank you for your patience while we continue working to rectify the problem.
We are performing critial network maintenance on Sunday, Jan 24, 2016 from 1am.
As we need to replace and relocate equipment, there will be a complete network outage during the maintenance. All services will be offline. We expect to start to resume services from approximately 2:30am, although please keep in mind this is our best estimate.
While you won't be able to acces your inbox during the maintenance period, no incoming mail during the period will be lost, it will just be delayed until the network is back online.
Our own website will also be offline, as will our email and ticket/phone system. We will redirect to a notice page, and leave a message on the phone regarding the maintenance. We will update those channels should it become necessary to adjust time estimates.
Servces were resumed from 4am onwards.
We thank you for your patience during this necessary maintenance period. Once it is completed it will deliver much faster network speeds for all services.
We will be performing major upgrades overnight by copying all hosting services over to our new SSD Hard Drive arrays.
In order to avoid any data loss or corruptions, we will need to disable certain services during the period the copy is being made. Accordingly, from approximately 10pm-6am whilst the maintenance is ongoing, the following restrictions will be in place:
- FTP and Email relaying/sending will be unavailable.
- Email deliveries will be delayed during the overnight period and delivered during the day.
After the copy has been completed, there will be a short network outage as IPs are re-routed, and Mysql will be offline for a period as a final sync takes place.
During the scheduled maintenance period, please refrain from performing any site maintenance/changes to avoid any clashes with the copy process.
Once the process has completed, all services will resume as normal, and we hope you will all enjoy the benefits of full SSD access.
The maintenace has completed and web services have all returned to normal. We are still waiting on the cpanel license transfer to complete, once that has updated cPanel will also be available.
The cPanel license has finally updated and that service is also operating normally again.
Thank you for your continuing support.
We will be performing major upgrades overnight by copying all hosting services over to our new SSD Hard Drive arrays.
In order to avoid any data loss or corruptions, we will need to disable certain services during the period the copy is being made. Accordingly, from approximately 10pm-6am whilst the maintenance is ongoing, the following restrictions will be in place:
- FTP and Email relaying/sending will be unavailable.
- Email deliveries will be delayed during the overnight period and delivered during the day.
After the copy has been completed, there will be a short network outage as IPs are re-routed, and Mysql will be offline for a period as a final sync takes place.
During the scheduled maintenance period, please refrain from performing any site maintenance/changes to avoid any clashes with the copy process.
Once the process has completed, all services will resume as normal, and we hope you will all enjoy the benefits of full SSD access.
The transfer has completed and all services should be back to normal. Thank you for your continuing support.
We will be performing major upgrades overnight by copying all hosting services over to our new SSD Hard Drive arrays.
In order to avoid any data loss or corruptions, we will need to disable certain services during the period the copy is being made. Accordingly, from approximately 10pm-8am whilst the maintenance is ongoing, the following restrictions will be in place:
- FTP and Email relaying/sending will be unavailable.
- Email deliveries will be delayed during the overnight period and delivered during the day.
After the copy has been completed, there will be a short network outage as IPs are re-routed, and Mysql will be offline for a period as a final sync takes place.
During the scheduled maintenance period, please refrain from performing any site maintenance/changes to avoid any clashes with the copy process.
Once the process has completed, all services will resume as normal, and we hope you will all enjoy the benefits of full SSD access.
UPDATE: The transfer is still underway, we have updated the expected completion time to 8AM.
The transfer has completed and all services should be back to normal. Thank you for your continuing support.
We will be performing major upgrades overnight by copying all hosting services over to our new SSD Hard Drive arrays.
In order to avoid any data loss or corruptions, we will need to disable certain services during the period the copy is being made. Accordingly, from approximately 10pm-6am whilst the maintenance is ongoing, the following restrictions will be in place:
- FTP and Email relaying/sending will be unavailable.
- Email deliveries will be delayed during the overnight period and delivered during the day.
After the copy has been completed, there will be a short network outage as IPs are re-routed, and Mysql will be offline for a period as a final sync takes place.
During the scheduled maintenance period, please refrain from performing any site maintenance/changes to avoid any clashes with the copy process.
Once the process has completed, all services will resume as normal, and we hope you will all enjoy the benefits of full SSD access.
The transfer has completed and all services should be back to normal. Thank you for your continuing support.
We are currently investigating an issue in regard to the web server. Web sites may have difficulty loading.
other services such as email/ftp should be online as usual.
We are endeavouring to investigate and rectify the problem as soon as possible.
UPDATE: The issue has been identified as a flood/DDOS attack on port 443, so we have resumed normal http services on port 80. At the moment, only secure web services are being affected and all other services are also working normally (ie https://)
The suspicious traffic has been blocked, all ports on the webserver have been opened so all services should be normal. We will continue to monitor.
16:47 : Techs are currently diagnosing an issue with the reseller server sy-cld05. We will update this notice when there is more information available.
17:10 : The server is experiencing raid/disk issues, we are currently trying to recover the system. Will post further updates as they come to hand.
17:45 : disk recovery was unsuccessful. We care currenlty preparing a replacement server and will be restoring from backups (taken this morning between 3am-4am). AT this time, we anticipate the site restores will commence at approximately 6:30pm, and run until approximately midnight.
04:30 : While the restoration process is progressing normally, it will still need a few more hours to complete. Estimated completion is now estimated to be approximately 9-10am, although that is still subject to change.
We do understand the inconvenience of such a long outage, and appreciate your patience and understanding while we work to get all services working normally again
Our main telephone number is out of service. Please open a ticket, or you can speak to a Customer Service operator by calling our secondary number, 02-8313-7037.
Our website will be undergoing routine maintenance and upgrades on Saturday evening, between 9PM and 11PM on September 13, 2014. During this time the Client area will be unavailble.
Kernel updates will be performed overnight, starting from 11pm. Users may notice a brief outage of approx 3-5 minutes during OS reboots.
On the morning of Sunday, June 19th, we will be performing MYSQL system upgrades. MYSQL will be upgraded to version 5.5.
The effected servers are:
sy-cld01, sy-cld02, sycld03, sy-cld04 and sy-cld05.
The upgrade will be performed between midnight and 1am.
We do not anticipate any downtime other than a minute or so required for a restart.
All scripts should work normally after the upgrade - the only exception may be very old or outdated scripts. If you do find an error after the update, please update your application to the latest available version. That should address the error, and also give you the benefit of better security.
Our telephones are currently out of order.
For all support requests and enquires, please email support@smartartist.com.au or open a ticket via the client area.
No other services are affected. We expect to have the issue rectified some time on May 15.
Our telephone service is currently out of order. We have reported this issue to our phone provider. They have not been able to provide a definite timeframe for repair.
Please open a ticket, or use the Live Help option for support assistance.
We apologise for the inconvenience.
We are pleased to report the phone numbers are operational again, and are closing this notification accordlingly.
our 1300 number has been reported as out-of-order a short time ago. At this stage we don't have any timeframe for a fix from the supplier.
However, our phones are still open - please use the direct number 02 88561474 to contact us during this period.
As of Monday afternoon the 1300 number is operations again.
At approximately 2:45 AM we were alerted to an issue with the server sy-cld05.smartartist.net.au.
UPDATE : We are sorry to report the file system was not recoverable. We are currently building a replacement server and restoring from backups. We expect sites to start coming back online from approximately 6AM. We hope to have all restorations complete by approximately 11AM. If the restorations look like taking longer than anticipated, we will update this notice.
UPDATE 9AM: Account restorations are 50% complete. The remainder should complete within the next 2-3 hours. Accounts are restored in username alphabetical order, so sites with the username starting from 'A-M' should be available already.
UPDATE: All account restores completed at approximately midday.
NOTE: We are currently re-installing additional services such as installatron, RV sitebuilder, CPremote and GlobalSign auto-SSL. These should all be available again by the end of the day.
We apologise for the unscheduled service interruption, and appreciate your understanding.
Between 3am-4am Wednesday morning July 3, we will be performing network maintenance on this server.
This will result in services not responding for approximately a 10 minute period between 3am - 4am.
Once the network maintenance has completed, multiple versions of PHP will be installed under CPanel - a choice of 4.4, 5.2, 5.3, 5.4 and 5.5 will all be available.
Update: Maintenance has been completed. Please note the primary server IP has changed to 103.29.216.75. No individual site IPs have changed.
On Tuesday evening, from 11pm we will be installing security related updates to all servers.
The reboots are scheduled to occur between 12:30am and 1:30AM 22/05/2013
This will require a reboot, which will result in each server going offline briefly for approximately 5 minutes.
On Sunday, May 5th, 2013, AusRegistry will be undergoing maintenance. Management of .au domains will not be possible during the scheduled outage.
Date: Sunday May 5th 2013
Maintenance window: 08:00AM – 08:00PM AEST
Outage duration: 12 hours
Services effected
- Domain availability checks
- Registrations
- Renewals
- Transfers
- Delegations (changing name servers)
- Whois contact updates
- Domain EPP password retrievals
Impact
Customers attempting to perform any of the above listed tasks during the maintenance window will run into errors. We thank you for your patience as AusRegistry complete this essential maintenance. Users wishing to source information directly from AusRegistry regarding this maintenance may refer to AusRegistry’s scheduled maintenance page.
Please note that this maintenance only affects domains held at AusRegistry. This includes all domains with .au extensions such as; .com.au, .net.au, .org.au, .asn.au, .id.au. Domains names with different extension types, such as .com, .net, .org and others are not affected by this maintenance.
On Saturday evening, from 10PM, our main website will be offline for maintenance and upgrades. The Client Area - including invoice payments, ticket submission, and domain management - will be unavailable during the maintenance period. We advise all customers to perform any urgent required management/maintenance prior to 10PM Saturday evening.
The maintenance is expected to end approximately 2-3AM Sunday morning.
On Tuesday evening 23rd April, from 10pm, maintenance is scheduled for all shared and reseller cpanel servers.
These servers will require a reboot, which will result in a small outage of approximately 5 minutes.
Once the maintenance has been completed, Both PHP 5.4 (along with 5.2 and the currently available 5.3) and CloudFare services will become available as options under CPanel.
For those interested in the technicalities, Cloudlinux is being upgraded to the latest kernel, along with associated cagefs & mysql governor and Apache is being upgraded to 2.4 with xcache, Cloudflare and PHP selector modules are being added to cpanel.
UPDATE: 24/4 12:45AM : all reboots have been completed. If you notice an error "500" on your site, it is likely due to an incomplete .htaccess file - you may rename the file (or delete if not required) to fix the issue. If you are having difficulty with any .htaccess configurations, please contact support.
UPDATE 04:00AM : Maintenance has completed. We hope you will be pleasantly surprised by the speed increase :)
NOTE: the server cld-05 has not had all updates completed, so the PHP selector and CloudFlare will not be available as yet. We will re-schedule the maintenance window for this server later in the week.
We are currently experiencing issues with out telephone service. We expect this to be rectified before 7am Monday, Jan 21.
If you require assistance during this time, please submit a ticket, or email support@smartartist.com.au.
We apologise for the inconvenience.
Telephone service were restored at 11:50PM Jan 20.
Hardware maintenance for sy-cld05 Jan 14th 10:30PM
This server will be offline for approximately 15 minutes while a memory module is replaced.
Our telephone lines are currently out of order. Our provider is currently assessing the issue.
Please direct any support requests directly to email - support@smartartist.com.au or accounts@smartartist.com.au
We will be running kernel upgrades this evening starting from 11pm, which will necessitate a server reboot.
All shared/reseller accounts will be affected by a brief 5 minute outage during the reboot cycle.
UPDATE: all servers have been rebooted with the new kernels.
This server is currently experiencing an overload and is being investigated. We will return services to normal operation as soon as possible.
UPDATE: techs are still working on the issue. A solid time for rectification isn't available at this time, but it is estimated to be between 6pm-6.30pm this evening.
UPDATE: work is still progressing - current resolution time is approx 7.30pm
The server sy-cld05 is currently experiencing technical problems, all services are currently offline.
On-site techs are currently working on the issue, and expect a resolution by approximately 10.30pm.
UPDATE: The server has been brought back online and all services have resumed as normal at approximately 9:50pm
On Sunday August 26 from 10pm we will be upgrading all of our shared servers PHP to 5.3.
To prepare, we advise all client to check any PHP programs incorporated into their websites, and ensure they are running the latest versions, which are already coded to perform with version 5.3. This will not only minimise any compatibility issues with the older PHP version, but it also an important security step to take.
We also advise renaming any php.ini files, as in many cases directives inside will be deprecated and no longer required. Most php installations should run normally with the default settings, without the need for a specialised php.ini for the application.
The upgrade has been completed - all servers are now running PHP 5.3.16
If, following the upgrade, you have issues, please check the following -
1. you have no files named "php.ini" in your public_html folder or sub-folders (rename the file and retest)
2. check the version of your application and upgrade if necessary. If upgrading is not preferred, check the program's website, in many cases of popular software a patch should also be available for your preferred version.
If your application still has issues, it can be moved to a legacy server.
On Sunday August 26 from 10pm Microsoft "FrontPage Extensions" will no longer be supported
As many of you are aware, Microsoft stopped selling/supporting FrontPage many years ago, and they have been a security concern since then. Consequently we will be removing the extensions from our servers completely on August 26.
Those of you still using FrontPage can continue to publish via FTP or webdav, but no FP automation such as forms will continue to operate. You can use the forms provided via cpanel as replacements.
Any site currently using Frontpage can be moved to a legacy platform if required.
Overnight on Saturday 25th August commencing 11pm, we will be running maintenance on the sy-ovz01 VPS node.
A node reboot will be required, which will lead to a short 10-20 minute service outage for all VPS on this node. The reboot will occur at approximately 1am Sunday.
The client Area will be unavailable between Sat 18th Aug 11pm and Sun 19th Aug 2am as upgrades and maintence is performed.
Domain renewals and management, invoice payments will not be active during the above time frame.
All web services will continue to work as usual.
