This applies to accounts that have added additional FTP users, it doesn't apply to your main cpanel FTP log in username/password.

If additional users are not able to log in, check the following:

1. they are using the correct username format

ie rather then just username

2. the password is correct - if you are unsure you can reset it via your cpanel login.

3. their hostname is correct - this should be the accounts domain name.



Was this answer helpful? 0 Users Found This Useful (17 Votes)