FTP user not able to log in

This applies to accounts that have added additional FTP users, it doesn't apply to your main cpanel FTP log in username/password.

If additional users are not able to log in, check the following:

1. they are using the correct username format

ie username@maindomain.com.au rather then just username

2. the password is correct - if you are unsure you can reset it via your cpanel login.

3. their hostname is correct - this should be the accounts domain name.

 

 

Was this answer helpful?

 Print this Article

Also Read

My Site is Down ! Help !

A web site can appear down for many reasons: Please check the following   1. Is your...

Firewall Settings

  These are the standard ports cpanel uses for its various services. Please check these...

I can receive mail but cannot send

Your ability to use your own domain name as the outgoing SMTP server is limited by your ISPs mail...

My email stopped working !

  If you are having trouble receiving your emails, please check the following:   1....