FTP user not able to log in

This applies to accounts that have added additional FTP users, it doesn't apply to your main cpanel FTP log in username/password.

If additional users are not able to log in, check the following:

1. they are using the correct username format

ie username@maindomain.com.au rather then just username

2. the password is correct - if you are unsure you can reset it via your cpanel login.

3. their hostname is correct - this should be the accounts domain name.



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