Jan 19th Apologies for our ticketing issues
At around 12:30pm on Jan 19th, our ticketing system experienced a technical error, the result of which had some very old tickets re-opend, and responses re-sent.We have corrected the error so it should not happen again.If you have happened to receive any of these older ticket email responses, we apologise for the inconvenience. You can safely ... Read More »
Jul 17th Paypal now available !
We have enabled PayPal as a payment option effective today.To use this method, select it as your preferred option via the client area, or you may choose it on an invoice-by-invoice basis by changing the payment method whilst making your payment online.As this option is new, it is currently in the trial stage. If you encounter any difficulties, ... Read More »
Security is an important part of our web hosting environment. We do all we can to prevent brute-force attacks, and using a firewall is a necessary prevention tool.However, this can sometimes lead to clients being accidentally blocked if they happen to have some incorrectly configured software running, or possibly malware and viruses running on ... Read More »
Apr 30th Live Chat now online !
Live Chat is now available on our website.
Check the bottom right corner of the client, domain and order pages. Simply click if you require assistance.
Apr 24th New CPanel Services now available
Following this evening's upgrades, we are pleased to announce new services available under CPanel.PHP SELECTOR:You can now choose your preferred PHP version and modules. Available versions are PHP 5.2, 5.3 (recommended), 5.4 (recommended for new software releases), and for those who like to live on the edge - PHP 5.5. We have left the original PHP ... Read More »
Aug 17th Change of Postal Address
Please be advised our postal address has changed to the following:
Smart Artist Internet Pty Ltd
PO Box 593
Seven Hills NSW 1730
There will be a redirect for mail sent to the old address until November 2012, so there is no need for concern if you have used the old address recently.
Oct 14th 24/7 PHONE SUPPORT IS HERE !
We are pleased to announce we will be extending our telephone support hours effective Oct 17th 2011.From that date forward, phone support will be available 24/7. We will be in a "beta" period for the first few weeks, so please let us know via ticket if you experience any difficulties contacting us.As this is the first step in a string of exciting ... Read More »
Aug 15th Now on Twitter !
To keep up to date with new products, special offers, and general service announcements, follow our twitter feed :
We've lots of exciting announcements for the next few months, so keep up to date.